RETURNS
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Order Cancellation
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When can I cancel my order?
a) Before the products are shipped – Cancellation can be made by sending an e-mail to support@dfc-relax.gr or by phone at 210 57 78 871, Monday to Friday 09:00 to 18:00.
b) After receiving the products you can exercise your right of withdrawal, within 14 calendar days from the day of receipt of the products.
Returns Service at dfc-relax.gr
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For all cases where you wish to return-change the product you purchased (change of size/color/design, replacement, repair or refund),You must enter your details on the Returns Form that you received with your order within 14 calendar days from the day you received the products. You can also complete the returns form online so that our system is updated.
To proceed with the product return, the product must be in the condition it was received, undamaged & in its original packaging.
If for any reason the outer packaging bag is lost, another bag should be used, so that the inner packaging is protected and it is not possible for tapes and markings to be attached by the courier company.
Returned products must be accompanied by all necessary documents that you received upon receipt.
Returns are subject to a shipping fee of €3.99. You will not be charged at that time, but we will deduct the shipping fee from the net amount of the total refund.
Cases of incorrect or defective products are excluded, for which the company is responsible, and you are not charged shipping costs.
After the return is made, you will be refunded the total amount you paid (excluding shipping and cash on delivery costs).
If the payment was made by cash on delivery or bank deposit, the refund will be made via transfer to a bank account that you indicate to us within 2-4 days.
If payment was made via credit or debit card, the funds will be credited to your account within 2-4 days. Refunds can only be made Online.
Product Changes
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If you wish to exchange the product you purchased - and only if the product has not been used - You must enter your details on the Returns Form that you received with your order within 14 calendar days from the day you received the products. You can also complete the returns form online so that our system is updated.
Returned products must be in their original packaging, otherwise they will not be accepted.
The return is carried out at no charge to the customer, as is the product exchange.If you need a second change, there will be a shipping charge of €3.99 for both the return and re-shipment.
Returns are subject to a shipping fee of €3.99.
You will not have to pay any amount at that time but we will deduct the shipping charge amount from the net amount of the total that we will refund to you.
Cases of incorrect or defective products are excluded, for which the company is responsible, and you are not charged shipping costs.
After the return is made, you will be refunded the total amount you paid (excluding shipping and cash on delivery costs).
If the payment was made by cash on delivery or bank deposit, the refund will be made via transfer to a bank account you indicate within 2-4 days.
If the payment was made by credit or debit card, the money will be credited to your account within 2-4 days. Refunds can only be made Online.
Product Exchanges
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If you wish to exchange the product you purchased - and only if the product has not been used - you must enter your details on the Returns Form you have received with your order within 14 calendar days from the day you received the products.
Μπορείτε επίσης να συμπληρώσετε την φόρμα επιστροφής online έτσι ώστε να ενημερωθεί το σύστημά μας.
The returned products must be in their original packaging, otherwise they will not be accepted.
The return is made without charge to the customer, as well as the product exchange.
If you need a second exchange, there will be a shipping charge of 3.99€ for both the return and the re-shipment.